Sunday, July 10, 2011

My Summer at an Indian Call Center

My Summer at an Indian Call Center

Monica Joshi, 22, kills some time before her graveyard shift at a Gurgaon call center. 

Monica Joshi, 22, kills some time before her graveyard shift at a Gurgaon call center.

 

"During our second day of culture training, Lekha dissected the Australian psyche. It took about 20 minutes.

"Just stating facts, guys," Lekha began, as we scribbled notes, "Australia is known as the dumbest continent. Literally, college was unknown there until recently. So speak slowly." Next to me, a young man in a turban wrote No college in his notebook.

"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic." This drew scoffs from around the room."

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